Frequently Asked Questions.
- All orders are processed in your local currency based on your payment method and location. The final charge will appear on your statement in the currency of your country.
- If you're shopping from Canada, the U.S., the UK, Australia or any other country, you will be charged in CAD, USD, GBP, EUR or your respective local currency, depending on where you are.
- No extra conversion fees! We cover any exchange rate differences, so you’ll always pay exactly what you see at checkout.
Our pet accessories combine quality, durability, and thoughtful design to ensure each product supports your pet’s comfort, health, and happiness.
To find the right size, consult our size guide, which provides measurements and fit tips for each pet category. If you're unsure, feel free to reach out for assistance.
We offer standard shipping times: 5–10 days for the UK, 7–14 days for EU, US, New Zealand, and Australia, and 7–21 days for Canada. For detailed shipping policies, please visit our Shipping Information page here.
We want you to be completely satisfied. If there’s an issue with your order, please refer to our Return and Exchange policy for instructions on how to proceed here.
You can reach our customer support team at support@sophistipetz.com for any questions or assistance. Our team is here to help with product inquiries, order issues, or any other needs.
Yes, we prioritize pet safety in our product designs, using non-toxic, durable materials that meet safety standards for your pets.
Absolutely! We’re passionate about supporting pet owners in every way possible. Browse our blog here for helpful tips and insights on pet care, training, nutrition and much more to help you provide the best for your pet.
You can join our email list for exclusive updates, new arrivals, and promotional offers. Follow us on social media to stay connected with the latest from our store.
A: After completing your purchase, you’ll receive an instant download link on the checkout page and via email. No waiting — you can start reading right away.
A: Yes! Once downloaded, you can transfer and read your eBook on your phone, tablet, laptop, or e-reader.
A: Don’t worry — if you experience any technical issues, just contact us at support@sophistipetz.com. We’ll make sure you receive a working copy by re-sending or replacing the file.
A: All sales of digital products are final. Once an eBook has been downloaded, it cannot be returned like a physical item. However, if you experience technical issues, we’ll always ensure you receive a working copy.
A: No — once you’ve downloaded your eBook, it’s yours to keep forever.
A: Our eBooks are licensed for personal use only. This means you are free to enjoy your copy on any of your own devices, but it cannot be resold, shared, or redistributed. This policy helps us protect our content from piracy and continue creating helpful resources for pet lovers like you.